Delivery Terms

General Terms

Guaranteed Delivery within 1-3 days throughout the UK

Our aim is to deliver your parcels as quickly and efficiently as possible and we guarantee delivery to the UK Mainland within 1-3 days for stock items, so if you have not received your order within this time– please give us a call on 01446 506144.

We will endeavour to dispatch all orders placed before 1pm same day and orders placed after 1pm will be dispatched next day– subject to stock availability. Orders received after 1pm on a Friday and over the weekend will be dispatched on a Monday.

Please note that in order to receive an alert with an estimated 1 hour delivery slot (excl. Northern Ireland/Ireland) from our couriers you must include your email address and / or telephone number. You can also update or change your delivery date by replying to the text message.

We also offer a pallet service if you are ordering from an international destination. Please email your requirements to along with your address details and we will come back to you within 24-48h with a quote.

Tracking Queries

Parcel Tracking Queries: Please refer to the text or email DPD have sent you and visit for tracking. Alternatively, email

Pallet Tracking (Bulk & Starter Kit orders): 

1/ Try tracking it calling Pallet Plus on 01206 580390.

2/ If the above doesn’t work, call our fulfilment partner, IMD LTD, on 01255479864, option 1. Ask to speak to Amy Fletcher, Pancake World’s account manager, and give her your order/invoice number. She’ll help you track your delivery. Please only use this option if you can not track your parcel yourself.

3/ Alternatively, email A copy of the email will also be sent to IMD Ltd and someone will come back to you shortly. Make sure you write your contact details & order number in the email.

Delivery Charges (Ex. VAT @ 20% when applicable)

UK Mainland (1-3 days – Next Day if ordered/paid before 1pm)

Weight (Kg) Delivery Cost ex. vat (£)
0-3 £5.95
3-28 £9.95
28-38 £12.95
38-58 £14.95
58-100 £17.95
100-124 £19.95
124-150 £24.95

150-250                    £54.95

250-1000                We will contact you with a quote shortly.

All our Bulk Orders (175kg, 350kg, 500kg, 975kg) benefit from FREE UK MAINLAND DELIVERY)

Scottish Highlands, Isle of Man, Isle of Wight, Isle of Scilly (from 2-5 days, up to 7 days sometimes)

See above ‘UK Mainland’ Rates – however those are often wrongly generated by woocommerce, so we may need to contact you & provide you with a tailored shipping quote for your order. DPD classes all of the above as ‘Offshore’ locations, charging £18+vat per parcel.

European Union Countries (Usually 3-5 Days, up to 7 days)

Weight Delivery Cost
0-2 £14.95
2-3 £19.95
3-29 £39.95
29-50 £49.95
50-150 £79.95
150-250 We will contact you shortly with an accurate shipping quote for this order.

Republic of Ireland (from 2-5 days)

Weight Delivery Cost
0-3 £14.95
3-25 £19.95
25-50 £29.95
50-75 £39.95
75-100 £49.95
100-125 £59.95
125-150 £69.95
150-250 £89.95
250-500 £129.95
500-1000 We will contact you shortly via email with an accurat

Northern Ireland (from 2-5 days)

Same as for the Scottish Highlands – We may need to contact you to manually readjust shipping charges (for BT postcodes especially).

Weight Delivery Cost
0-3 £16.95
3-25 £29.95
25-50 £49.95
50-75 £69.95
75-100 £79.95
100-150 £89.95
150-250 £119.95
250-500 £139.95
500-1000 We will contact you shortly via email with an accurate shipping quote for this order.

Sweden (from 2-5 days, up to 7 days sometimes)

Weight Delivery Cost
0-3 £24.95
3-25 £49.95
25-50 £69.95
50-75 £89.95
75-100 £119.95
100-125 £139.95
125-1000 We will contact you shortly via email with an accurate shipping quote for this order.

Rest of the World, Incl. Norway (usually 5-7 days, up to 14 days)

Weight Delivery Cost
0-5 £39.95
5-25 £89.95
25-50 £179.95
50-1000 We will contact you shortly via email with an accurate shipping quote for this order.

Further Information

  • Please note that on some occasions, we may need to re-adjust delivery prices a little. In this instance, we will contact you shortly after the order has been placed with us. Countries which may be affected are: Sweden, the USA, Norway, Finland, Iceland, Australia, Russia, Antarctica, Japan, China. Please contact us if you are not sure! And we’ll work out the best shipping quote for you.
  • All our logistics and fulfilment requirements are carried out in partnership with IMD Ltd in Clacton-on-Sea, UK. Whilst every effort will be made to guarantee the specified delivery at the time of ordering, Pancake-World cannot be held responsible for delayed deliveries due to unforeseen circumstances such as weather conditions encountered by IMD or the courier companies contracted to handle the job forcing them to reschedule their routes and journeys.
  • Pallet delivery is also handled via IMD Ltd. Please note that by default, ALL pallet deliveries are done to KERBSIDE only. It is the responsibility of the customer to arrange for the goods to be moved/stocked/relocated elsewhere once the freight driver has unloaded the goods.
  • Some Crepe Makers have an extended delivery time of up to 3 – 4 weeks as these come directly from France and are made to order. Please contact our sales department on 01446 506144 if you wish to confirm lead times.
  • All delivery times are subject to stock availability – please call the customer service team on 01446 506144 if you are in doubt.