Delivery Terms

Our Delivery promise is this…


We aim to deliver your items as quickly and efficiently as possible. Most of our consignments are sent by Parcelforce, DPD and Fedex – couriers that we have had very good experiences with.

If you place your order before 1pm, we will endeavour to dispatch it to you the same day. Orders received after 1pm on Friday will not be dispatched until Monday. Our courier deliveries are made Monday-Friday and do not include weekends.

It is important that you include your email and mobile number when making an order for UK Mainland Delivery, as we can input this when creating your consignment and you will get an alert with an estimated 1 hour delivery slot (excl. Northern Ireland/Ireland). You can also update or change your delivery date by replying to the text message. All of our consignments to UK Mainland are guaranteed within 1-3 days, so if you have not received your order beyond that timescale – please do not hesitate to contact us.

If you are ordering from an international destination, we do offer a pallet service to companies abroad. Please email your requirements to along with your address details and we will come back to you within 24-48h with a quote.

Delivery Charges as at 25/09/17 (prices excl. vat at 20% – excluding International Countries and EU companies with valid VAT Number at checkout):

UK Mainland (1-3 days)

0-2kgs = £4.95

2-3kgs = £5.95

3-28kgs = £9.95

28-50kgs = £17.95

50-150kgs = £34.95

150-200kgs = £49.95

200-400kgs = £69.95

European Union Countries, Including Republic of Ireland and Northern Ireland (up to 3-5 days)

0-2kgs = £14.95

2-3kgs = £19.95

3-29kgs = £39.95

29-50kgs = £49.95

50-150kgs = £79.95

150-250kgs = £94.95

Rest of the World (usually 5-7 days, but up to 14 days)

0-5kgs = £39.95

5-12.5kgs = £89.95

12.5-50kgs = £149.95

50-100kgs = £189.95

100-250kgs = £259.95

Please note that on some occasions, we may need to re-adjust delivery prices a little. In this instance we will endeavour to contact you shortly after the order has been placed with us.

Further Information…

  • Pallets’ delivery are handled via our third party partner (IMD, see below). IMD then contract reliable freight and pallet courier network companies to handle our goods. Please note that by default, ALL pallet deliveries are done to KERBSIDE only. It is the responsibility of the customer to arrange for the goods to be moved/stocked/relocated elsewhere once the freight driver has unloaded the goods. Note also that we are not responsible for the mood of those delivery drivers! Be it for pallet or normal parcel deliveries… We all know that those people work on a tight schedule and have to fit many deliveries in a single day to earn their living. Some of them are sometimes rude and will chose to do the bare minimum with the goods being delivered. Others will be kinder and go over and beyond what they are asked to do (i.e. deliver goods on the kerbside), thus chose to deliver goods into your premises. Again, this is nothing to do with us at Pancake World.
  • All delivery times are subject to stock availability – please call the customer service team on 0845 475 7508 if you are in doubt.
  • Some heavy items such as certain Crepe Makers have an extended delivery time of up to 3 – 4 weeks (some luxury range or double crepe griddles; some workstations). These come directly from France and are made to order. Please contact our sales department on 0845 475 7508 if you wish to confirm lead times.
  • We are proud that have IMD Ltd in Clacton-on-Sea UK as our logistic and fulfilment partners. IMD have been in business for over 15 years and are extremely experienced. Whilst every effort will be made to guarantee the specified delivery at the time of ordering, Pancake-World cannot be held responsible for delayed deliveries due to unforeseen issues encountered by IMD or the courier companies contracted to handle the job, as well as unforeseen weather conditions, forcing them to reschedule their routes and journeys.