Pancake World Ltd is committed to ensuring that your privacy is protected.
1. The information we collect and how we use it
When you place an order or provide feedback using our website, we need to know your name and other information such as your postal address, e-mail address, telephone number and your credit card number and expiry date or bank account details etc. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. We may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. We may provide this information by post, text message or email. If you would rather not receive this information please send an e-mail to email@example.com stating your preferences or follow the instructions on the text message to opt out from future text messages.
3. How we protect your information
The Internet is not a secure medium. However we have installed a mechanism that uses digital server identities so that you can be sure that the website you access is ours. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request information or leave feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
4. How long do we keep your information
- a summary copy of your invoices for six years from the date of the invoice
- your contact details on file while you’re one of our customers, and for six years after; and
- details relating to any dispute for six years after it was closed
In other cases we’ll store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed. And sometimes we’ll keep it for longer if we need to by law. Otherwise we delete it.
5. Updating your details
If any of the information that you have provided to Pancake World Ltd changes (for example if you change your e-mail address, name or payment details or if you wish to cancel your registration) please let us know. Please send an e-mail to firstname.lastname@example.org or call us on 01446 506 144, or send a letter to:
Pancake World Ltd, The Pancake Studio, 14a Poundfield, Llantwit Major, Wales, United Kingdom
6. Your consent
7. How to contact Pancake World Ltd
or call our office on 01446 506144.