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New FAQ Section!

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New FAQ Section!2021-05-04T16:29:05+01:00

Re-created in February 2019, this FAQ section will help you find all the answers you need about pretty much anything related to Crepes, Waffles, Milkshakes or Frozen Yogurt.

Shall I buy a SINGLE or DOUBLE waffle iron?2021-05-04T11:58:07+01:00

In our honest opinion…. you are MUCH, much better off buying 2 separate waffle irons. Why? The 4×6 double Brussel Irons from Krampouz are an absolute pain to move, clean or handle. Plus, if ever something went wrong with a heating element, a thermostat or else (and it happens), then moving the entire machine back and forth the motorway will cost you a lot in pallet shipping costs (those are so heavy that they need shipping on pallets). Finally, we do not have them in stock in the UK (as opposed to the single ones), and therefore they have to be shipped from France with the added cost of £75+vat for shipping. Just thought we’d let you know our opinion!

How should I set up my crepe station?2021-05-04T15:16:21+01:00

Crepe station essentials are usually 2 x electric or gas griddles, a spatula, a greaser with greaser pads, hot water in a small container to wash your stainless steel or wooden spreader, some greasing spray and finally, some crepe cones, to present your pancakes to your customers. Your toppings should be located as close to your crepe station as possible. If you want to see how to set this up properly, simply check out our youtube channel, Pancake-World TV or explore the website to find the tutorial videos. Alternatively, you can learn the art of making professional crepes & waffles by Booking a Training Course at our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers. Book early to avoid disappointment!

Should I offer my customers both sweet or savoury crepes/pancakes, and also waffles?2021-05-04T11:59:46+01:00

Menu design can be very complicated. But we recommend having about 8-10 sweet crepes and about 8 savoury crepes on your menu. All our crepe or waffle mixes taste good with both sweet and savoury toppings, so you can be as imaginative as you want. However we recommend the use of Buckwheat Galette Mix for savoury crepes. Alternatively, you can learn the art of making professional crepes & waffles by Booking a Training Course at our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers. Book early to avoid disappointment!

Where is the best place to buy equipment, mix and accessories?2021-05-04T12:00:21+01:00

Don’t look any further. We’ve got it all covered. Pancake World started in 2013 from the need to find everything under the same roof. We are CATERERS too, and we spent thousands of pounds either buying the wrong equipment or not receiving any advice at all. So don’t waste any time! And start shopping today.

How do I go about finding events and markets?2021-05-04T12:01:16+01:00

It’s all about PR and ringing people and getting in touch with market officers, your local council, fellow (future) traders etc. There are a ton of resources available online but in our honest opinion, ringing people is what works.

How many griddles would I need to start my own mobile creperie business?2023-04-03T12:27:06+01:00

We recommend that you start your crepe business with 2 griddles as it is easier and much more convenient to use one griddle to turn the crepes, and the other one to garnish them. This way there is always at least 1 crepe being cooked whilst the other is being garnished. We have put together these starter kits containing griddles plus all the crepe making accessories and utensils you need to get you started, including our luxury crepe mix – free! We would also recommend you start off with gas griddles as they offer more flexibility – you can set up anywhere and anytime. We would only recommend buying electric griddles once you are established and know that a few of your events only accept electric griddles.

How much can I expect to sell my crepes for?2021-05-04T15:17:24+01:00

In the UK, crepes usually sell between £2.50 to £8.50, depending on whether they come with sweet or savoury fillings. So this question is like ‘How long is a piece of string?’. We can of course help you determine how much they should sell for in your area, although you will have to conduct a thorough market research to find out. We also suggest you book a training course with us to receive expert guidance & advice on the matter.

How many crepes can I make in a day?2021-05-04T15:17:14+01:00

Unfortunately, this is a question that is dependent on your setup, location, footfall and experience. We suggest that you write several scenarios to help you forecast sales, or alternatively you can book a training course with us to gain advice from professionals! Follow this link to do so.

Which Crepe Maker do you recommend?2021-05-04T15:17:37+01:00

It all depends on your location, type of business, preferences etc. For this reason, we produced a VERY COMPREHENSIVE GUIDE which will help you make your choice. Have fun reading! It is quite long, but again, very thorough.

Are you sure I can learn everything within a day?2021-05-04T15:17:46+01:00

Yes. You will have to practice a lot more obviously, but our aim is to provide you with the best basics ever. And you will not pass the door unless you are very good, trust us!

Do you provide us with a certificate?2021-05-04T15:17:55+01:00

Yes we do! And you’ll be able to proudly display it in your own shop!

Do you provide lunch?2021-05-04T15:18:05+01:00

Yes we do. And god do we eat well. In fact, trainees usually cook their OWN lunch with whatever skills they’ve learnt. more often than not, we improvise with whatever we have in the studio (spinach, eggs, mushrooms, ham, cheese, chicken, turkey, or else!), and we also get to finish with a dessert crepe or waffle, depending on preferences! So fear not, you’ll be well fed over here!

Do I need to book in advance?2021-05-04T15:18:11+01:00

Booking is essential as demand is always high. Make sure you book your space online to avoid disappointment! Availabilities are usually updated weekly.

Where are you based?2021-05-04T15:18:19+01:00

Our address is: Pancake World Ltd, The Pancake Studio, 14a Poundfield, Llantwit Major CF61 1DL. See map below for details:

Parking is free all day (ignore the signs on car parks!).

How do I get to you?2021-05-04T15:18:27+01:00

By Car: Follow the M4 to J35. Head towards Pencoed, then Cowbridge, then Llantwit Major. Park on one of the 3 car parks located near us: the COOP car park, the FILCO car park, or the Train Station car park. Follow the instructions below thereafter.

By Plane: Cardiff Airport is located 15min away from Llantwit Major. Grab a taxi and ask them to take you to Coast Cafe. We are located opposite, above IL VESUVIO restaurant (see details below).

By Train: Head down to Cardiff Central, then hop on a train to Llantwit Major on platform 7 or 8. Once in Llantwit, cross the street opposite the railway station and enter the shopping ‘precinct’. Once there:

On Foot:

–if arriving from the COOP: head down left, towards ‘Toy Master’. We are on the first floor of IL VESUVIO RESTAURANT (dark red building). You’ll see the door with our Logo on.

-if arriving from the FILCO CARPARK/COAST CAFE: head down right, We are on the first floor of IL VESUVIO RESTAURANT (dark red building). You’ll see the door with our Logo on.

-If arriving next to SLOANE & CO: IL VESUVIO restaurant is just opposite.

How long do your courses last?2021-05-04T15:18:33+01:00

This depends on which course you attend. Generally speaking, a crepe course will last 3-4h, waffles 1-2h, Coffee, 1.30h, Milkshakes 1.30h. All the courses are contained within 1 day. For course ‘bundles’, open each bundle separately to find out how long your course will last. Also, starting time is always 9am so make sure you make the necessary arrangements to stay around here the night before if needed.

What is the course like? What do we learn?2021-05-04T15:18:39+01:00

All of our training workshops are ‘hands-on’ courses & include theoretical & practical modules, Q&A sessions, recipe & menu suggestions, margin & cost calculations, plus advice on equipment & supplies. They also include invaluable knowledge on portion control, health & safety, food hygiene & of course what training day would be complete without trying out all of your wonderful creations?

Can I make my own mix during the course?2021-05-04T15:18:50+01:00

No. We are Mix Distributors before anything else. So you will be making our own mixes throughout the day. But fear not! Those are QUALITY mixes, not rubbish, and they will make you save a lot of time & money in the long run. They are also more hygienic, a plus when sitting down with your lovely EHO’s.

My Crepe Griddle or Waffle Iron doesn’t turn ‘on’!2021-05-04T15:19:06+01:00

What if my griddle or iron doesn’t turn ‘on’ at all?

Well, this would be related to a ‘power’ issue. First, check the griddle/iron works, by plugging it into another socket. Then check the fuse in the plug. If this doesn’t solve the issue, you can try swapping the power cable with the one from another functional griddle, if you have one. It is rare, but we have had some cases where power cables (power ‘cords’) overheated, and burnt out. Note that cables may or may not be covered under warranty (the manufacturer has the last word on it). If this doesn’t help either, then the thermo switch might be kaput. Or perhaps the thermostat.

You can also open up the griddle/iron (having unplugged the machine obviously), and try to see if there is any loose connections in there. Also, does the thermostat ‘clicks’ normally when turned ‘on’? or is it all loose?

If none of the above solutions solve the issue, then email us the details of your order and someone will get back in touch with you within 24h with a solution to your problem. This could be sending you a new stat or part, or sending us the machine for us to inspect it. Note that we operate a back-to-base warranty, i.e with return costs supported by the buyer. However, we manage to solve issues WITHOUT HAVING to ship items back & forth in the majority of cases, which is great as those are very fragile & costly items to move.

My ‘Standard’ Krampouz Crepe Griddle Turns ‘on’, but no heat comes off it?2021-05-04T15:19:19+01:00

The CEBIV4KO is a griddle from Krampouz’s ‘Standard’ range as opposed to the ‘Heavy Duty’ range. The difference being, although very robust and reliable, it is not designed to be left ‘on’ for extended periods of time, 7 days/week, 365 days/year, as you would do with a heavy-duty machine. As a result, this griddle is more likely to suit temporary workers such as market traders, small independents etc., or even small cafes with variable opening hours. The main issue owners encounter with this griddle is that it ‘thermo-cuts’ itself when it is overused. This protects the thermostat, at least until next time…

STEP BY STEP TROUBLE-SHOOTING::

The griddle just needs ‘resetting’ with the following steps. and the procedure is simple and only takes minutes:

  • Unplug the griddle and turn it upside down.
  • Unscrew the 3 screws which hold the cast iron plate to the chassis/frame.
  • Gently lift the frame up, but not too far (it is still attached via the thermostat metal wire).
  • There is a little black/red or light brown button to press, located on a small metal support. This is used to ‘reset’ the machine. Press on it. You should here a little ‘click’.
  • Put the griddle back together and off you go!

Note that this operation falls outside of the manufacturers’s warranty, and that once it happened once, it is likely to happen again, the thermostat having been ‘weakened’. If it did happen again, we would recommend buying a new thermostat, and those are pretty cheap at £34.95+vat. The installation of a new stat is pretty simple too, and if you call us we’ll be able to take you through it.

What if my griddle doesn’t turn ‘on’ at all?

Well, that’s a totally different issue, as this would be related to ‘power’. First check the griddle works plugging it in another socket. Then check the fuse in the plug. If this doesn’t solve the issue, you can try swapping cables with another functional griddle if you have one. it is rare, but we’ve had some cases where power cables (power ‘cords’) have overheated and burnt out. If this doesn’t help either, the thermostat might be kaput. Open up the griddle (remove the 3 screws holding the frame to the cast iron), and try to see if there is a loose connection somewhere. Also, does the thermostat ‘clicks’ normally? or is it all loose?

If none of the above solves the issue, then email us the details of your order and someone will get back in touch with you within 24h with a solution to your problem. This could be sending you a new stat or sending us the machine for us to inspect it. Note that we operate a back-to-base warranty, i.e with the return costs supported by the buyer.

How do I season my griddle?2021-06-14T08:50:49+01:00

Using the griddle greaser and pads supplied in your starter kit or available on the website, with a container filled up with veg oil, grease the plate and let it smoke gently, at the high heat of 280C. Repeat this 6-8 times, or until a nice golden shine appears on the surface of the griddle. Trick: be VERY patient between layers, i.e: make sure the griddle is nice & dry before applying a new layer. After that, it’s all about constant greasing and cleaning, using both the greaser + pads and the abrasive stone for cleaning at the end of your shift. Please have a look at this video for further instructions.

Alternatively, you can learn the art of making professional crepes & waffles by Booking a Training Course at our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers. Book early to avoid disappointment!

My Griddle came with a French Plug. Can I cut it?2021-05-04T15:19:31+01:00

Yes, however we recommend you do so AFTER 1 year of use, as otherwise it will void the manufacturer’s warranty on the apparel. You can simply use a travel adapter for all 13amp/3000w griddles. However, 16amp ‘Heavy Duty’ griddles require an electrician to carry out the change of plug, using a commando plug, or alternatively wiring the apparel straight into the wall. You can find more information about those requirements here.

How can I clean my Professional Griddles? How often?2021-05-04T13:06:47+01:00

Apart from the occasional cleaning using an abrasive stone, your griddles do NOT require any further cleaning. You will need to clean the frame (body) of the griddles after each event/market or after each shift in your shop, but as far as the cast iron plate is concerned, it only needs to be cleaned using a round griddle greaser with greaser pads between each crepe. We suggest you clean your equipment with an abrasive stone every day, and possibly re-season your griddle every 6 months or so.

My Crepe Griddle is ‘flaking off’.2021-06-14T08:49:41+01:00

If your crepe maker is starting to ‘flake off’, it might be time for you to scrap it all off and re-season it.

Using the griddle greaser and pads supplied in your starter kit or available on the website, with a container filled up with veg oil, grease the plate and let it smoke gently, at the high heat of 280C. Repeat this 6-8 times, or until a nice golden shine appears on the surface of the griddle. Trick: be VERY patient between layers, i.e: make sure the griddle is nice & dry before applying a new layer. After that, it’s all about constant greasing and cleaning, using both the greaser + pads and the abrasive stone for cleaning at the end of your shift.

Alternatively, you can learn the art of making professional crepes & waffles by Booking a Training Course at our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers. Book early to avoid disappointment!

Can I order some spare parts from you?2021-05-04T13:27:34+01:00

Yes, you absolutely can, whether you bought the machine from us or not. Email us the specific details of the part you are after (with photographs, if needed) and we’ll come back to you with a quote for it within 48h.

Where can I get your products’ Specification Sheets?2021-05-04T13:41:31+01:00
Why should we buy your mixes?2021-05-04T13:42:20+01:00

Quite frankly, for a lot of reasons! The main one being that our mix is authentic and makes the perfect French crepes. Our crepes are not ‘orange’ like some. They look, smell, and taste good. Our waffles are light, crispy and delicious. Our range is extensive, with new products added regularly. Finally we are also very competitively priced, from the 3.5kg bag to the very large bulk order you may receive. Order some samples today and you will not be disappointed!

How many crepes can I make per kg of Pancake World Luxury French Crepe Mix?2021-05-04T14:05:54+01:00

On average, you can make 16-18 large crepes per kg of our very popular Luxury French Crepe Mix. This means you can make up to 225 crepes per bag of 12.5kg mix.

Do you sell Galette ‘Buckwheat Mix’?2021-05-04T14:06:58+01:00

Yes, we developed a delicious traditional mix using the finest gluten-free Buckwheat Flour, so you can make perfect savoury galettes. Visit this page to buy some today!

Can I use your Luxury Crepe Mix for both Sweet and Savoury Crepes?2021-05-04T14:15:49+01:00

Yes, our extensive experience allowed us to develop a perfectly balanced luxury crepe mix – which is not too sweet so it works great for both fillings, and is also available as a gluten-free mix. However, our Galette mix is excellent for Savoury crepes too, as this is the mix traditionally used in Brittany to make them.

What are the instructions for all your Crepe/Waffle mixes?2021-05-04T14:19:49+01:00

Here you go, all listed under one roof for you:

LUXURY FRENCH MIX: 1kg mix, 1.25 to 1.5l of cold water.

GLUTEN FREE LUXURY CREPE MIX: 250g mix, 500ml of cold milk, 2 eggs. Add another egg if too thin, and don’t mix for too long as the mix sort of ‘fragile’.

AUTHENTIC GALETTE MIX: 1kg mix, 1l of cold water, 150ml liquid butter (you can also add a couple of eggs to the above, they’ll be even nicer)

TRADITIONAL WAFFLE MIX: 1kg of mix, 1l of luke-warm water, 150ml of liquid butter.

LUXURY WAFFLE MIX: 1kg of mix, 1l of cold water, no butter.

GLUTEN FREE TRADITIONAL WAFFLE MIX: 400g of mix, 425ml of cold milk, 90ml of liquid butter.

How do you mix your Milkshake Mixes2021-05-04T14:22:50+01:00

Ah ah! It all depends on what YOU like to do. Some people will mix powder with milk, some others with ice-cream & milk, some with milk & ice only!!!

As a rule of thumb, we recommend using up to 2 table spoons of milkshake powder (depending on the size of your glass and how thick your want the shake to be), mixed up with full fat milk and perhaps a little ice. No real need for ice-cream when using milkshake powder, as the flavour and texture is already there. What you need to focus on is getting the drink very cold. That’s your priority. Alternatively, you can learn the art of making professional crepes & waffles by Booking a Training Course at our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers. Book early to avoid disappointment!

I have booked a Training Course. Where are you located?2021-05-04T14:26:53+01:00

You will find all the information you need about our training courses and their location on the Training Page of the website. Simply make sure you make the necessary arrangements to arrive on time! We often have more than 1 business training with us and being late would have an impact on the rest of the class.

Have you got a shop or showroom where I can come and visit you?2021-05-04T14:42:14+01:00

Yes we do! You can visit us at our Pancake World Training Studio located in South Wales & where we can teach you how to make the perfect crepes and waffles, and provide you with specialist support and advice. Book Your course early to avoid disappointment!

Do you offer discounts?2021-05-04T14:43:03+01:00

Yes, we do offer Bulk discounts on the majority of our crepe and waffle mix, but also on milkshake kits, frozen yogurt mix or accessories. Visit this page for more info!

Do you offer training course?2021-05-04T14:43:37+01:00

Of course we do, and this is what we are best known for. However we stopped going to shops and instead focused on producing courses ‘in-house’, welcoming business owners and employees from all over the world. We’ve proudly trained over 250 businesses since 2013, ranging from full-size dessert parlours to small-event horse-box caterers (nothing wrong with that, well otherwise!). As a result, we strongly suggest you learn the art of making professional crepes, waffles, coffee & milkshakes by Booking a Training Course at our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers. Book early to avoid disappointment!

Are you the exclusive Online Distributor of ‘LICK FROZEN YOGURT’2021-05-04T14:45:45+01:00

The answer is Yes. We have been awarded the exclusivity to start re-distributing this amazing product in the UK and Europe. Re-launched in April 2018, the product has ‘re-converted’ many of the business owners who used to use it before. The product is versatile, easy to use, comes with a very long shelf life , is halal and most importantly… ambient. So don’t delay it, and order your sample pack today.

What temperature should I set my griddles at to cook crepes?2021-05-04T14:47:21+01:00

The temperatures of your griddles can range from 200 to 240 degrees. If you are working at festivals or large events where cooking speed is critical, then we recommend using your equipment at very high temperatures. In a shop however, you may just get away setting it up at 200C. Our extensive experience in the crepe business has taught us that it’s all about ‘adjustments’ though. It takes a few weeks to know your equipment and understand the conditions you work in. The wind, gas supply, rain, mix, crowd, experience, staff… as well as your setup will all have an influence on how hot your griddles have got to be… Alternatively, you can learn the art of making professional crepes & waffles by Booking a Training Course at our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers. Book early to avoid disappointment!

How long do the replacement pads for griddle cleaning last?2021-05-04T14:48:22+01:00

All our greasers and greaser pads are very tough and of the best quality. So the answer is… it really depends on how busy you are, how rough your griddles are (i.e: if the seasoning is already flaking off a little), but also how much oil you use, what type of oil it is etc. etc. As a rule of thumb, it is good practice to change your pads or ‘sheets’ every other week.

What can I do to make the same size pancakes every time?2021-05-04T14:49:14+01:00

If you purchase our pancake ladle, you can portion up the batter to ensure you get the same size crepes every time you make them. Experienced crepe makers often use jugs to pour the mix directly onto plates and whilst it is true that this method is quick and cleaner than using the ladle, it leaves room for non-consistency from one member of staff to the other. Alternatively, you can learn the art of making professional crepes & waffles by Booking a Training Course at our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers. Book early to avoid disappointment!

How do I make Crepes?2021-05-04T14:50:09+01:00

The best way to make crepes is to follow the guidance of an expert in crepe making. Our online videos at Pancake World TV will give you all the help and advice you need to make delicious crepes. Plus you can view our training workshops here if you would like further specialist advice. Alternatively, you can learn the art of making professional crepes & waffles by Booking a Training Course at our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers. Book early to avoid disappointment!

I am a Mobile caterer. How should I efficiently cook for many people?2021-05-04T14:50:53+01:00

We recommend that you use multiple griddles, one for turning and the other for garnishing (Or even two for turning and two for garnishing!). This is fast, efficient and enables you to take many crepes at a time. It is also worth noting that all sides and toppings should be prepared in advance so that there is no fussing over the lack of cheese or maple sauce in front of your wedding guests! Alternatively, you can learn the art of making professional crepes & waffles by Booking a Training Course at our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers. Book early to avoid disappointment!

Is there a specific way to hold a spreader? How do you make your crepes so large?2021-05-04T14:52:14+01:00

We recommend you check out our videos on Pancake World TV if you want to see it in action! However, we do have a few tips and tricks of the trade which we can share with you – the first is don’t bend your knuckles! This will hurt and you don’t want to end up in A+E! We recommend you put your hand on the spreader as low as you can, position it slightly off the crepe mix and spread outwards in a circular motion. If you pour your mix to be the size of a compact disc we can guarantee you will have gigantic crepes using this method. Alternatively, you can come and visit us by booking a Training Course in our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers.

How much will it cost me to make a Crepe or a Waffle using your mixes?2021-05-04T14:53:12+01:00

You will have to re-calculate those costs yourselves, once in your premises. However, we are confident in the fact that a crepe made using Pancake World mixes will cost you between 19p to 25p (for the Gluten Free option), and between 26p to 33p for the waffles and their Gluten Free option.

Do you sell a Pancake Mix?2021-05-04T14:59:08+01:00

Yes we do. Our Traditional Waffle Mix has been designed as a ‘Waffle & Pancake Mix’, offering 2 ways to use the same product. It is not advertised as such, however many of our customers use it for their American Pancakes. To make such things, simply follow the waffle recipe instructions on the label, and add up to 1 tbsp of Baking Soda or Baking Powder to the mix. This will be enough to ‘puff’ those beauties even more once one a crepe griddle.

My crepe mix is too runny!2021-05-04T15:01:33+01:00

Making crepes is not as easy as it looks, as they are far TOO many variables to take into account: the ambient air temperature, water temperature, mix storage, age of the mix itself, type of blender you use, length of mixing etc. etc. Our recipe instructions have been proven time after time, however we recommend persevering until you find a consistency that you are happy with, as it can also differ from one machine to the other (depending on the seasoning of the machine, its age, power supply etc.). And remember: having the mix to ‘rest’ for a bit (30min-1h) before using is is always best.

Are Crepes and Pancakes the same thing?2021-05-04T15:02:31+01:00

Yes and no…whether they’re called Crepes, Pancakes, American pancakes or Blinis, it’s all about cooking some sort of batter in a crepe pan or on a griddle. However, the French Crepe, which originates from Brittany, is seen as the Mother of all pancakes and is much thinner and wider than the majority of pancakes… Still Confused? don’t worry, we’ve been so for decades. Alternatively, you can learn the art of making professional crepes & waffles by Booking a Training Course at our Studio in South Wales! You’ll then receive professional advice and guidance from expert crepe & waffle makers. Book early to avoid disappointment!

My Crepes keep on Sticking!2021-05-04T15:04:15+01:00

Our videos are a great tool for people who are unable to come and train at our studio and provide quick, easy to follow expert advice on how to make the perfect crepe – view them here on our Pancake World TV Channel.  One of our most common queries can be easily resolved by making sure that the temperature of your crepe machine is set at about 220C/230C. It needs to be very HOT. You also need to grease the griddle very well in between each crepe (or every other crepe if you’re very fast and busy).

Do you ship to my country?2021-05-04T15:05:05+01:00

Our Delivery Page contains all the info you’ll need about shipping to your country. Since 2013, we have shipped all over the world, in small & large quantity. We also invite you to make up your ‘Basket’ with whatever you need and go all the way to ‘Checkout’ to find out how much the shipping charges will be. Note that on some very rare occasions we do reserve the right to re-quote for shipping, as per our Terms & Conditions on that very Delivery page.

Do you ship to the US2021-05-04T15:07:06+01:00

We always love to hear from our cousins in the US. Very sadly though, we had to cease trading there temporarily as margins were too low for us to carry on. Whilst we can ship some accessories over to you though, we cannot export mixes or electrical/gas equipment over there, also because of FDA rules over batter mixes. At this stage we can only encourage you to contact ‘Alamarra‘ in Ohio. They used to be our partners and their mixes are very good.

Which Couriers do we trust and use most?2021-05-04T15:08:46+01:00

Over the years, we’ve learnt that working with the best courier companies was the best thing we could do. Therefore we only trust a handful of carriers out there: DPD for our UK shipments, Parcelforce for our EU shipments, Fedex for all other International deliveries, and finally Pallet Plus for UK pallet transports. Please visit our Delivery Terms page for more details on shipping charges, delivery times etc.

My Crepe Griddle or Waffle Iron doesn’t turn ‘on’!2021-05-04T15:10:11+01:00

What if my griddle or iron doesn’t turn ‘on’ at all?

Well, this would be related to a ‘power’ issue. First, check the griddle/iron works, by plugging it into another socket. Then check the fuse in the plug. If this doesn’t solve the issue, you can try swapping the power cable with the one from another functional griddle, if you have one. It is rare, but we have had some cases where power cables (power ‘cords’) overheated, and burnt out. Note that cables may or may not be covered under warranty (the manufacturer has the last word on it). If this doesn’t help either, then the thermo switch might be kaput. Or perhaps the thermostat.

You can also open up the griddle/iron (having unplugged the machine obviously), and try to see if there is any loose connections in there. Also, does the thermostat ‘clicks’ normally when turned ‘on’? or is it all loose?

If none of the above solutions solve the issue, then email us the details of your order and someone will get back in touch with you within 24h with a solution to your problem. This could be sending you a new stat or part, or sending us the machine for us to inspect it. Note that we operate a back-to-base warranty, i.e with return costs supported by the buyer. However, we manage to solve issues WITHOUT HAVING to ship items back & forth in the majority of cases, which is great as those are very fragile & costly items to move.

My Waffle Maker plates are sticking..?2021-05-04T15:10:52+01:00

That’s not a problem, we can help you out.

TEFLON COATED ALUMINIUM PLATES (i.e Neumarker machines): It is normal for Teflon Waffle maker plates to stick after a little while, like a Tefal pan would do at home. We do ask those ‘machines’ to work very hard for us indeed, and the start of those plates sticking is your waffle iron saying ‘look after me!’. 2 solutions are then offered to you: you can either chose to buy a new set of plates from us (cost ranging from £175+vat to £240+vat), or we can get yours ‘recoated’ locally instead, for the charge of £95+vat including collection and delivery. Please email us your collection and delivery details and we’ll raise an appropriate invoice for the job to be carried out. Turnaround is usually 7-8 working days.

CAST IRON PLATES (i.e Krampouz machines): As above, those need a little Love & care from time to time. And although scrubbing them on a daily basis with a wire brush is the best practice around, we recommend you arrange for the plates to be sand-blasted every quarter or so. This costs about £40+vat in any industrial estate, and it will prevent an excessive amount of deposit from building up in the grooves of your plates.

I am also looking for ‘waffle stick maker’, which rotates. Can you advise please?2021-05-04T15:12:36+01:00

The only stick waffle makers we sell are those made by Neumarker, coming in either Cast Iron or Teflon: https://pancake-world.com/product/lollipop-waffle-stick-maker-starter-kit/. Here they show as being part of a KIT, however they also sell individually for £695+vat.

Shall I buy a SINGLE or DOUBLE waffle iron?2021-05-04T15:13:24+01:00

In our honest opinion…. you are MUCH, much better off buying 2 separate waffle irons. Why? The 4×6 double Brussel Irons from Krampouz are an absolute pain to move, clean or handle. Plus, if ever something went wrong with a heating element, a thermostat or else (and it happens), then moving the entire machine back and forth the motorway will cost you a lot in pallet shipping costs (those are so heavy that they need shipping on pallets). Finally, we do not have them in stock in the UK (as opposed to the single ones), and therefore they have to be shipped from France with the added cost of £75+vat for shipping. Just thought we’d let you know our opinion!

Can I freeze any extra cooked pancakes?2021-05-04T15:14:07+01:00

The answer is yes… They are safe to be frozen for up to 3 months in a sealed and airtight container. However this is far from being the best thing to do, as nothing beats fresh crepes. Plus, it is good to remember that they will stick together if laid on top of one another, so separate them with film. In order to reheat, simply turn on the oven to 180C, cover your pancakes with foil and bake for 5-10 minutes. Alternatively, you can microwave your pancakes in stacks of three or less for 1-1 1/2 minutes, depending on how many you want to eat!

What can I put on my crepes at home?2021-05-04T15:14:37+01:00

Answer: Everything! We suggest you use sweet stuff like Nutella, Caramel, Toffee sauce, sugar and lemon, butter, maple syrup, honey, jam etc. For the savoury once, why not use cheese, spinach, ham, asparagus, salmon, cream, feta cheese, sun dried tomatoes, chicken etc. For tons of brilliant advice and ideas, why not visit our dedicated recipe page?!

Can you recommend any recipes?2021-05-04T15:15:12+01:00

Yes! Follow this link for some of our tried & tested favourite recipes!

I want to return an item2021-05-04T15:15:40+01:00

Having to return an item and obtain a refund can be very frustrating sometimes. Thankfully, we’ve made it very easy for our customers. You will find all the info you need on this page. Alternatively, you can write us an email with the reason of the return, making sure you indicate your order number so that we can track your order easily.

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