The difference between the standard or Comfort (Heavy Duty) griddles from Krampouz is very important. Although standard griddles are very robust and reliable, they are not designed to be left ‘on’ for extended periods of time, 7 days/week, 365 days/year, as you would do with a heavy-duty machine. These griddles are more likely to suit temporary workers such as market traders, small independents etc., or even small cafes with variable opening hours. The main issue owners encounter with them is that it cuts out when it is overused & it overheats. This protects the thermostat, at least until the following time.

STEP BY STEP TROUBLE-SHOOTING::

The griddle just needs ‘resetting’ with the following steps. and the procedure is simple and only takes minutes:

• Unplug the griddle and turn it upside down.
• Unscrew the screws holding the cast iron plate to the chassis/frame.
• Gently lift the frame up, but not too far (it is still attached via the thermostat probe wire).
• There is a little black/red or light brown button to press, located on a small metal support. This is used to ‘reset’ the machine. Press on it. You should hear a little ‘click’.
• Put the griddle back together

Note that this operation falls outside of the manufacturers’s warranty, and that once it happened once, it is likely to happen again. We then recommend you buy a new thermostat, and these are pretty cheap & always available. The installation of a new stat is pretty simple too, and if you call us we’ll be able to take you through it if necessary.

What if my griddle doesn’t turn ‘on’ at all?

Well, that’s a totally different issue, as this would be related to ‘power’. First check the griddle works plugging it in another socket. Then check the fuse in the plug. If this doesn’t solve the issue, you can try swapping cables with another functional griddle if you have one. it is rare, but we’ve had some cases where power cables (power ‘cords’) have overheated and burnt out. If this doesn’t help either, the thermostat might be kaput. Open up the griddle (remove the 3 screws holding the frame to the cast iron), and try to see if there is a loose connection somewhere. Also, does the thermostat ‘clicks’ normally? or is it all loose?

If none of the above solves the issue, then email us the details of your machine and someone will get back in touch with you with a solution to your problem. This could be sending you a new stat. Note that we operate a back-to-base warranty, i.e with the return costs supported by the buyer.

In any case, we are NOT electricians and nor are you we’re guessing… So DO NOT attempt to fix your machine yourself if you do not feel confident enough to do so. We cannot accept liability for any injuries sustained whilst trying to fix a machine. Call an electrician..!