FAQs Archive - Page 3 of 4

Q: Why should we buy your mixes?

Quite frankly, for a lot of reasons! The main one being that our mixes are authentic and make delicious crepes, waffles, donuts or churros. Our crepes are not ‘orange’ like some. They look, smell, and taste good. Our waffles are light, crispy and delicious. So are our donuts & churros. Our range is extensive, with new products added regularly. Finally we are also very competitively priced, from the 3.5kg bag to the very large bulk order you may receive.

Q: What temperature should I set my griddles at to cook crepes?

The temperatures of your griddles can range from 200 to 240 degrees. If you are working at festivals or large events where cooking speed is critical, then we recommend using your equipment at very high temperatures. In a shop however, you may just get away setting it up at 200C. Our extensive experience in the crepe business has taught us that it’s all about ‘adjustments’ though. It takes a few weeks to know your equipment and understand the conditions you work in. The wind, the gas supply, rain, mix, crowd, experience, staff… as well as your own setup will all have an influence on how hot your griddles have got to be.

Q: How do I season my griddle?

Using a griddle greaser and pads supplied in your starter kit or available on the website, grease the plate and let it smoke gently, at the high heat of 280C. Repeat this 8-10 times, or until a nice golden shine appears on the surface of the griddle. Trick: be VERY patient between layers, i.e: make sure the griddle is nice & dry before applying a new layer. After that, it’s all about constant greasing and cleaning, using both the greaser + pads and the abrasive stone for cleaning at the end of your shift. Please have a look at this video for further instructions.

Q: My Crepe Griddle or Waffle Iron doesn’t turn ‘on’?

This is likely due to a ‘power’ issue. First, check the griddle/iron works by plugging it into another socket. Then check the fuse in the plug. If this doesn’t solve the issue, you can try swapping the power cable with the one from another functional griddle, if you have one. It is rare, but we have had some cases where power cables (power ‘cords’) overheated, and burnt out. Note that cables are not covered under warranty. If this doesn’t help either, then the thermo switch might be kaput. Or perhaps the thermostat. In any case, do NOT attempt to fix it yourself if you don not feel confident enough to deal with a live machine. Call an electrician. You can also open up the griddle/iron (having unplugged the machine obviously), and try to see if there is any loose connections in there. Also, does the thermostat ‘clicks’ normally when turned ‘on’? or is it all loose? If none of the above solutions solve the issue, then email us the details of your machine and someone will get back in touch with a solution to your problem. This could be sending you a new stat or part. Note that we operate a back-to-base warranty, i.e with return costs supported by the buyer. However, we manage to solve issues WITHOUT HAVING to ship items back & forth in the majority of cases.

Q: How many griddles would I need to start my own mobile creperie business?

We recommend that you start your crepe business with 2 griddles as it is easier and much more convenient to use one griddle to turn the crepes, and the other one to garnish them. This way there is always at least 1 crepe being cooked whilst the other is being garnished. We have put together starter kits containing griddles plus all the crepe making accessories and utensils you need to get you started, including our luxury crepe mix. We would also recommend you start off with gas griddles as they offer more flexibility – you can set up anywhere and anytime.