Contact Us

*Technical Support Queries: Visit our very resourceful SUPPORT FAQ PAGE! A lot of questions have already been answered. THIS IS YOUR PRIMARY POINT OF CALL. Alternatively, email support@pancake-world.com.

*Parcel Tracking Queries: Please refer to the text or email DPD have sent you and visit https://www.dpd.co.uk/service for tracking. Alternatively, email tracking@pancake-world.com.

*Pallet Tracking (Bulk & Starter Kit orders ONLY): 

1/ Try tracking it calling Pallet Plus on 01206 580390.

2/ If the above doesn’t work, call our fulfilment partner, IMD LTD, on 01255479864, option 1. Ask to speak to Amy Fletcher, Pancake World’s account manager, and give her your order/invoice number. She’ll help you track your delivery. Please only use this option if you can not track your parcel/pallet yourself.

3/ Alternatively, email tracking@pancake-world.com. A copy of the email will also be sent to IMD Ltd and someone will come back to you shortly. Make sure you write your contact details & order number in the email.

*New Business/Specific Quotes: it is much easier for us to deal with detailed quotes via email. We sometimes need to refer to various catalogues and deal with specific dimensions and power ratings. This can’t easily be done over the phone and for a better response from us, please email your query to: sales@pancake-world.com


Trading Address & Registered Office:

Pancake World Ltd t/a Pancake-world.com, The Pancake Studio, 14a Poundfield, Llantwit Major, CF61 1DL.

Tel: +44 (0) 1446 506144

Registration in England And Wales N. 8353891, Vat N. 155 8244 95

We will never share your personal information with third parties. Your information is only used for the purpose of this communication.

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